Frequently Asked Questions

How do I use the new chip card to make purchases?

Begin the payment process by ‘swiping’ your card, just as you do today. If the payment terminal is chip-enabled, you will be asked to insert your card.

  1. Insert the card, face up and chip end first, into the terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

For merchants without chip-enabled terminals, your payment will process as it normally does from your initial swipe.

 

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2019 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

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Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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