Frequently Asked Questions

I am trying to make an online transfer and it says I can’t because it may overdraw one or both accounts, but there is money in them.

Chances are one of the accounts you are trying to either transfer into or out of are Dormant (meaning there has been no activity in the past 90 days) and requires a teller/phone center specialist to do the initial transfer for you, and then once we move the funds – or even $1 to reactivate it – you will be able to do regular transfers/withdrawals again.

I am trying to make an online transfer and it says I can’t because it may overdraw one or both accounts, but there is money in them.

Chances are one of the accounts you are trying to either transfer into or out of are Dormant (meaning there has been no activity in the past 90 days) and requires a teller/phone center specialist to do the initial transfer for you, and then once we move the funds – or even $1 to reactivate it – you will be able to do regular transfers/withdrawals again.

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