Frequently Asked Questions

I don’t recognize a debit card purchase on my account. What should I do?

Let us know immediately if there is a charge you do not recognize. If the transaction is still pending, there is a chance we may be able to reverse it. Confirm with other account owners, members of your household, or anyone who has access to your debit card whether any purchases were made. Contact the merchant in question and request a resolution. Retain all documentation related to the charge in question, including documentation from the merchant. If the merchant is unable to resolve the issue, forward all information to us so we may investigate the matter. You may submit a formal dispute, which we will use to pursue a chargeback. To avoid any delays, please supply as much information as possible.

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2019 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

Fitzsimons Credit Union recognizes the importance of ensuring our website is accessible to all users. We are in the process of redesigning our site in accordance with the requirements of the Americans with Disabilities Act (ADA) and will be publishing updates to the website within the next several months so that our content is readable via non-graphical, text-only browsers. We appreciate your patience during this process. links to third party websites that may not be controlled or owned by Fitzsimons Credit Union. Fitzsimons Credit Union may not be responsible for the content of the alternate web site neither does it represent either the third party nor the member if the two enter into a transaction. Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered. Privacy and security policies may differ from those practiced by

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You are now leaving the Fitzsimons Credit Union website. We are not responsible for
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Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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