Frequently Asked Questions

Once I’ve confirmed that no one who has access to the account made a purchase, how long does it take to dispute a charge?

Once we are notified of an unauthorized charge, orally or in writing, our investigation period begins. Per Regulation E, we may take up to 10 business days to investigate (20 business days if the account is less than 30 day old). If we are unable to complete our investigation within that 10 (or 20) day time frame, we will issue provisional credit to your account for the disputed amount. Once provisional credit has been issued, we may take up to 45 calendar days to conclude our investigation. Other factors may extend this investigation period. You will be notified regarding the outcome of the investigation.

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2019 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

Fitzsimons Credit Union recognizes the importance of ensuring our website is accessible to all users. We are in the process of redesigning our site in accordance with the requirements of the Americans with Disabilities Act (ADA) and will be publishing updates to the website within the next several months so that our content is readable via non-graphical, text-only browsers. We appreciate your patience during this process. links to third party websites that may not be controlled or owned by Fitzsimons Credit Union. Fitzsimons Credit Union may not be responsible for the content of the alternate web site neither does it represent either the third party nor the member if the two enter into a transaction. Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered. Privacy and security policies may differ from those practiced by

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You are now leaving the Fitzsimons Credit Union website. We are not responsible for
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Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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