Frequently Asked Questions

How long do I have to dispute an unauthorized debit card purchase?

You have 60 days from the date the statement in which the unauthorized charge appears to submit a dispute. For example, if a charge takes place in January, and January’s statement is mailed out on February 1^st, you have 60 days from the date this statement was mailed to dispute a charge that took place in January, or approximately until the end of March. If a dispute is submitted after this time frame, you risk taking a loss on the unauthorized amount. There are, however, some instances where an exception to this time frame applies. This is why it is important to review your account on a regular basis.

How long do I have to dispute an unauthorized debit card purchase?

You have 60 days from the date the statement in which the unauthorized charge appears to submit a dispute. For example, if a charge takes place in January, and January’s statement is mailed out on February 1^st, you have 60 days from the date this statement was mailed to dispute a charge that took place in January, or approximately until the end of March. If a dispute is submitted after this time frame, you risk taking a loss on the unauthorized amount. There are, however, some instances where an exception to this time frame applies. This is why it is important to review your account on a regular basis.