Frequently Asked Questions

I received a call from someone asking me to confirm debit card transactions on my account. Who is this? Is this a scam?

This is Fiserv’s Risk Office calling on our behalf to verify recent purchases made using your debit card. They are calling because certain recent transactions have been flagged as potentially fraudulent. It is okay for you to confirm with the Risk Office whether the transactions in question are valid. However, if you are concerned regarding the authenticity of the call, you may always contact us instead and we can research transactions in question.

  • Please note: Neither Fiserv’s Risk Office, nor Fitzsimons Credit Union, will ever ask you for personally identifiable information, such as your social security number. (We may ask for the last four digits of your SSN to help confirm your identity.) If you ever receive a call, email, letter, or any other request for personal information, do not supply it as this could be a phishing scam. If unsure of what to do, obtain a callback number or email address for the requesting party and attempt to confirm their identity. If unable to do so, please contact FFCU for further assistance or guidance.

I received a call from someone asking me to confirm debit card transactions on my account. Who is this? Is this a scam?

This is Fiserv’s Risk Office calling on our behalf to verify recent purchases made using your debit card. They are calling because certain recent transactions have been flagged as potentially fraudulent. It is okay for you to confirm with the Risk Office whether the transactions in question are valid. However, if you are concerned regarding the authenticity of the call, you may always contact us instead and we can research transactions in question.

  • Please note: Neither Fiserv’s Risk Office, nor Fitzsimons Credit Union, will ever ask you for personally identifiable information, such as your social security number. (We may ask for the last four digits of your SSN to help confirm your identity.) If you ever receive a call, email, letter, or any other request for personal information, do not supply it as this could be a phishing scam. If unsure of what to do, obtain a callback number or email address for the requesting party and attempt to confirm their identity. If unable to do so, please contact FFCU for further assistance or guidance.

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2019 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

Fitzsimons Credit Union recognizes the importance of ensuring our website is accessible to all users. We are in the process of redesigning our site in accordance with the requirements of the Americans with Disabilities Act (ADA) and will be publishing updates to the website within the next several months so that our content is readable via non-graphical, text-only browsers. We appreciate your patience during this process.

FitzsimonsCU.com links to third party websites that may not be controlled or owned by Fitzsimons Credit Union. Fitzsimons Credit Union may not be responsible for the content of the alternate web site neither does it represent either the third party nor the member if the two enter into a transaction. Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered. Privacy and security policies may differ from those practiced by FitzsimonsCU.com.

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You are now leaving the Fitzsimons Credit Union website. We are not responsible for
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Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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