Frequently Asked Questions

I believe my identity has been compromised. What should I do?

Notify us as soon as possible so we may take action to protect your account(s) with us. Depending on the severity of the situation (whether you have confirmation of a compromise, or a suspicion), we may place alerts or blocks on your account(s) with us. We may also advise opening a new account. It is best to also place a freeze or a block on your credit report to protect yourself. This may be done by contacting any of the three credit reporting agencies. Once one agency has been contacted, the other agencies will be notified – you do not need to contact all three. Their phone numbers are as follows:

  • Experian: 888-397-3742
  • Transunion: 800-680-7289
  • Equifax: 800-525-6285

Monitor your account(s) with us and notify us of any suspicious or unauthorized activity as soon as possible. If any unauthorized activity has occurred, we will guide you on the next steps to take. It may also be beneficial to file a police report (for local residents, contact the Aurora Police Department at: https://www.auroragov.org/LivingHere/PublicSafety/CrimePrevention/FraudandIdentityTheft/index.htm ), or even to contact the attorney general (http://www.coloradoattorneygeneral.gov/ ). For more information on Identity Theft, ways to protect yourself and how to recover, please visit: http://www.consumer.ftc.gov/topics/privacy-identity

Fitzsimons Credit Union also offers IdentitySecure, a program to help detect and prevent Identity Theft. Please click here to visit the page.

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2019 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

Fitzsimons Credit Union recognizes the importance of ensuring our website is accessible to all users. We are in the process of redesigning our site in accordance with the requirements of the Americans with Disabilities Act (ADA) and will be publishing updates to the website within the next several months so that our content is readable via non-graphical, text-only browsers. We appreciate your patience during this process.

FitzsimonsCU.com links to third party websites that may not be controlled or owned by Fitzsimons Credit Union. Fitzsimons Credit Union may not be responsible for the content of the alternate web site neither does it represent either the third party nor the member if the two enter into a transaction. Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered. Privacy and security policies may differ from those practiced by FitzsimonsCU.com.

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Please Note:

You are now leaving the Fitzsimons Credit Union website. We are not responsible for
the privacy practices of any other web site. We encourage you to read the privacy policies
of any web site you access, especially if individual identifying information is being collected.

Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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