Frequently Asked Questions

An Electronic Withdrawal (ACH) has taken place on my account that I did not authorize. How do I resolve this issue?

If this is a recurring withdrawal for which you have previously revoked access, please let us know, including the date in which access was revoked.  We will have you complete an ACH Dispute form to reverse the charge. If the withdrawal was not a recurring transaction, the same process is followed. We may also place a block on the merchant in question to prevent any future unauthorized debits from your account. Please be advised, per ACH Guidelines, you have 60 days from the date of the unauthorized ACH transaction to report it to us. After that time frame, we are unable to reverse the charge.

Federally insured by NCUA |  Equal Opportunity Lender  |  © 2017 Fitzsimons Credit Union  |  303-340-3343  |  1-800-933-5839

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Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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