Frequently Asked Questions

How much are checks, and can I order them online?Why is my check on hold?How much is it to open an account, and what do I need?Why isn’t my debit card/PIN working?Why can’t I transfer from savings to checking online?What do I need to bring in to open a loan?I want to open an account, but I don’t have good credit. Do you go off of credit in order to open an account?What is the maximum amount of cash I can withdraw at one time?Does Fitzsimons participate in the Shared Branching Network?What is the routing number for Fitzsimons Credit Union?What is the routing number for Fitzsimons Credit Union?What is the routing number for Fitzsimons Credit Union?Should I contact the credit union if I am going to be traveling out of state or internationally and plan to use my debit card?Should I contact the credit union if I am going to be traveling out of state or internationally and plan to use my debit card?I no longer live or work close to one of the branch locations. What options do I have available for completing transactions?How can I get a copy of my credit report?Is the call center open on Saturday?How can I change my PIN for my debit card?What other locations can I bank at?What other locations can I bank at?What is the difference between a credit union and a bank?What is the difference between a credit union and a bank?If I leave your field of membership, will I have to close my account?If I leave your field of membership, will I have to close my account?If I leave your field of membership, will I have to close my account?Do you offer notary services?I am trying to make an online transfer and it says I can’t because it may overdraw one or both accounts, but there is money in them.I am trying to make an online transfer and it says I can’t because it may overdraw one or both accounts, but there is money in them.I am at a Share Branch location and they said they can’t help me because the system says I have no account, even though I have an account at Fitzsimons.I am at a Share Branch location and they said they can’t help me because the system says I have no account, even though I have an account at Fitzsimons.How do I do a Stop Payment online?I don’t recognize a debit card purchase on my account. What should I do?Once I’ve confirmed that no one who has access to the account made a purchase, how long does it take to dispute a charge?How long do I have to dispute an unauthorized debit card purchase? How long do I have to dispute an unauthorized debit card purchase? What should I do if my debit card has been physically lost or stolen? What should I do if my debit card has been physically lost or stolen? I received a call from someone asking me to confirm debit card transactions on my account. Who is this? Is this a scam?I received a call from someone asking me to confirm debit card transactions on my account. Who is this? Is this a scam?I’ve received a letter in the mail asking me to call a number and confirm transactions on my account. Is this from Fitzsimons?I’ve confirmed that there were unauthorized charges on my debit card, so my debit card has been blocked. How can I get a new card?I’ve confirmed that there were unauthorized charges on my debit card, so my debit card has been blocked. How can I get a new card?I haven’t received my renewal card, and my card will expire this month. When will it arrive?I believe my identity has been compromised. What should I do?I’ve received a check in the mail and I’m unsure of its authenticity. Should I just deposit it anyway?I think I’m a victim of a scam. What do I do?I will be traveling within the United States. Do I need to let you know of my travel plans?An Electronic Withdrawal (ACH) has taken place on my account that I did not authorize. How do I resolve this issue?A check has posted to my account that I did not authorize. What should I do?I believe my account has been compromised. How do I resolve this issue?Why did my automobile loan payment increase?I know I have a delinquent loan, but now my debit card has stopped working. Why?I did not receive my consumer loan statement this month. Who do I need to contact?I would like a payment history of my consumer loan. Where can I get one?I am interested in applying for a loan at Fitzsimons Credit Union. Who do I contact?Whom do I contact about the outstanding balance or payoff amount of my consumer loan?How can I check to see if my loan payment was received?I would like to set-up automatic payment withdrawal on my consumer loan. How can I do this?Can I be approved before I pick out my car?What type of information do you collect from me for a loan?What can I use as collateral for a Secured loan?If I do not have anything to use for collateral, can I borrow money?Why is Fitzsimons Credit Union changing the Online Banking System? When will the new Online Banking and Bill Pay be available? What is different about the new Online Banking and Bill Pay systems? Will you convert my accounts to the new system? Do I have to re-register for the new Online Banking?Will I use the same User ID and Password to access my accounts? Is the new Online Banking system still secure? How can I manage multiple accounts on my login?Will my bill payees carry over after the conversion? Will my bill payment history carry over after the conversion? Will the new system store bill payment history?Will the new system make any payments I have scheduled for after the conversion date? How do I get assistance?How do I send a Wire Transfer to Fitzsimons Credit Union?What are chip cards?Can I use my chip card anywhere?What if a merchant isn't using a new chip-enabled terminal yet?How will I make online or phone purchases?How will I use my card at the ATM?Is there a reason for the switch to chip card?Will making payments at a chip-enabled terminal take longer?Can I still use my current card?What is the difference between chip and signature and chip and PIN?Is a chip card more secure than magnetic stripe cards?What if my card is lost or stolen?Will chip cards prevent data breaches?What information is on the chip?What makes chip cards different from magnetic stripe cards? Can I use my chip card with Apple Pay™?What is the reason for switch to chip cards?When will I get my chip card?How do I use the new chip card to make purchases?

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