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Lost or Stolen Card

Card Questions?

Debit & ATM Cards:

(844) 368-1829

Credit Card Cardholder Services

(800)-222-8914
(International Collect: 531-233-6408)

Credit Card Cardholder Services (Elite card)

(800)-232-0028
(Elite Card International Collect: 531-233-6418)

Call 24/7 for any of the following reasons:

  • Lost/stolen cards
  • Replace damaged cards
  • Reset PIN tries, reissue new PIN (through the mail)
  • Travel settings
  • Merchant authorizations/declines
  • Limit adjustments
  • Card rush orders
  • General inquiries/troubleshooting

Updated Call Center & ITM Hours Effective June 1, 2026 Call Center: Mon–Fri 8:30 AM–5:00 PM (Closed Saturday) ITM: Mon–Fri 8:30 AM–5:30 PM | Saturday 9:00 AM–1:00 PM