Financial security is our priority.
That’s why all Fitzsimons cardholders are automatically opted into text alerts when fraud is suspected.
How it works:
If our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
If you need to update your mobile phone number or if you would like to change your notification settings, you can give us a call at 877-273-5740.
Important Notice: Fitzsimons does not send text messages requesting user ID login, your SSN or any other confidential account information. If you receive any suspicious calls or texts, please call our Contact Center immediately at 303-340-3343.
Guard Yourself Against Fraud With The CardValet® App
For an extra level of security download the CardValet® app onto your mobile device. Stay a couple of steps ahead of today’s fraudsters by receiving alerts for potential fraud activity and when your card goes outside of any transaction controls set by you. Check the FAQs down below to learn more.
Frequently Asked Questions