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I’m unsure about using Zelle to pay someone I don’t know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).  Neither Fitzsimons Credit Union nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

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Please Note: You are now leaving the Fitzsimons Credit Union website. We are not responsible for the privacy practices of any other website. We encourage you to read the privacy policies of any website you access, especially if individual identifying information is being collected.

Fitzsimons Credit Union does not represent either the third party or member if a transaction is entered.

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Fraud Alert About an Unauthorized Transaction: Members are receiving fake texts claiming to be from our Fraud Department about an unauthorized transaction. If you respond, scammers may call asking for personal information. We will never ask for your card number, PIN, or online banking credentials by text or phone. Phone numbers can be spoofed. If contacted, do not share information — hang up and call the number on the back of your debit card to verify.