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Someone sent me money with Zelle. How do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

Fraud Alert About an Unauthorized Transaction: Members are receiving fake texts claiming to be from our Fraud Department about an unauthorized transaction. If you respond, scammers may call asking for personal information. We will never ask for your card number, PIN, or online banking credentials by text or phone. Phone numbers can be spoofed. If contacted, do not share information — hang up and call the number on the back of your debit card to verify.