1. First step is to login into the Online Banking Portal. Click the envelope icon in the top right corner.
2. To send a new message click on the “Compose Message” button. A new menu will appear.
3. Click the account that your message pertains to (If any). Select “other” as the subject option.
4. For a travel notification, please include the following:
-The Fitzsimons card number(s) you plan to use during your trip.
-Dates you will be out of the state/country
-Places you plan to travel to, with specific dates you plan to be in a particular location if possible.
5. Send your message. Our Communications Center Team answers messages M-F from (8:30 AM – 5:00 PM) You can expect a reply within 1-2 business days.
For more step-by-step instructions, check out our video tutorial.